Role Overview:
We are seeking a detail-oriented and experienced Business Analyst with a strong background in Software as a Service (SaaS) applications. The successful candidate will play a crucial role in analyzing business requirements, improving existing processes, and supporting the design and implementation of SaaS solutions to drive operational efficiency and support our strategic goals.
Key Responsibilities:
- Requirements Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements for SaaS solutions, ensuring clarity, accuracy, and alignment with business objectives.
- Process Improvement: Identify areas for process optimization, leveraging SaaS tools to streamline workflows, improve productivity, and enhance user experiences.
- Data Analysis & Reporting: Conduct thorough data analysis to support business decisions, create insightful reports, and maintain a clear record of findings.
- Solution Design & Documentation: Work closely with technical teams to translate business requirements into functional specifications and documentation for system implementations.
- Testing & Quality Assurance: Support testing activities by preparing test plans, assisting in test execution, and validating that SaaS solutions meet the defined requirements and standards.
- Stakeholder Communication: Serve as a liaison between business units and technical teams, ensuring continuous communication, issue resolution, and alignment throughout the project lifecycle.
- Training & Support: Provide training and support to end-users, fostering understanding and adoption of new SaaS tools and features.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Information Systems, or a related field.
- Experience: 1+ years of experience as a Business Analyst, ideally in a SaaS environment.
- Technical Skills: Proficiency in data analysis and visualisation tools, and familiarity with SaaS platforms and CRM systems.
- Analytical Skills: Strong analytical, problem-solving, and critical-thinking abilities.
- Communication Skills: Excellent written and verbal communication skills to interact with cross-functional teams and stakeholders effectively.
- Project Management: Familiarity with agile methodologies and tools, including JIRA or Trello, is a plus.
Work Environment:
- Hours: 35 hours per week
- Location: Hybrid or remote options may be considered depending on experience
Why Join Us?
- Opportunity to work on innovative SaaS solutions with a talented team
- Flexible working hours and work-life balance
- Supportive, collaborative work environment that encourages professional growth